Privacy Policy

1. Who we are

Provenance is an estate records organisation and information service operating from 60 Ratsada Road, Talat Yai, Muang, Phuket 83000, Thailand. You can reach us by telephone on +66 76 463 1892 or by email at [email protected].

We provide organisational and informational services to households seeking to bring order to their important documents. We do not provide legal, financial, or formal advice of any kind.

2. Information we collect

We only collect information that is shared with us directly. This may include:

• Your name and contact details — provided when you complete our enquiry form or telephone us.
• The content of any message or note you send us.
• Basic technical information gathered automatically when you visit our website, such as your device type, browser, and approximate geographic region.

We do not collect sensitive personal information, and we do not ask for details about your finances, property, or family circumstances unless you choose to share them voluntarily in a message.

3. How we use your information

Information you share with us is used only to:

• Respond to your enquiry and arrange an initial conversation if you would like one.
• Deliver the programme or service you have engaged us to provide.
• Contact you with relevant updates about your engagement, where you have asked us to.

We do not use your personal information for marketing without your clear permission, and we do not sell, rent, or transfer your details to any third party for commercial purposes.

4. Cookies and website analytics

Our website uses a small number of cookies to understand how visitors use the site and to keep it running properly. These do not identify you personally. You can read a full explanation in our Cookie Policy.

If you have accepted or declined cookies via our website notice, we store that preference in your browser's local storage so you are not asked again.

5. How long we keep your information

We retain correspondence and engagement records for as long as they are needed to provide our service, and for a reasonable period afterwards in case of any follow-up questions. Records that are no longer needed are deleted or securely disposed of.

6. Security

We take care to hold information you share with us securely. Access to personal records is restricted to members of our small team who need it to carry out their work. Our website uses an encrypted connection (HTTPS) for all communications.

No system of data storage is entirely without risk, and we cannot make an absolute promise regarding security. If you have concerns about sharing sensitive information, please speak with us by telephone.

7. Your rights

You are entitled to ask us, at any time:

• What personal information we hold about you.
• To correct any information that is inaccurate.
• To delete information we hold about you, where we are not required by law or legitimate need to keep it.
• To stop receiving any communications from us.

To make any such request, please write to us at [email protected] or call +66 76 463 1892. We will respond as promptly as we are able.

8. Third-party services

Our website may include a map provided by Google Maps to help you find our address. Google's own privacy terms govern any information Google may collect through that service. We recommend reviewing Google's privacy documentation if you have questions about how map services handle data.

9. Changes to this policy

We may update this policy from time to time to reflect changes in how we work or in relevant requirements. The date shown at the top of this page indicates when the current version was last reviewed. We encourage you to check back occasionally if you have questions about how we handle your information.

10. Contact

If you have any questions about this policy or about the information we hold, please contact us:

• Post: Provenance, 60 Ratsada Road, Talat Yai, Muang, Phuket 83000, Thailand
• Telephone: +66 76 463 1892
• Email: [email protected]